Want to improve your e-commerce metrics? Focus on your QA score
Want to improve your e-commerce metrics? Focus on your QA score Why your QA score is critical to improving your e-commerce metrics What is your QA score? While quality assurance has always been a mainstay in business, tracking traditional QA in a spreadsheet-focused, 21st-century enterprise can be challenging. The question is, how can you track, analyze, and improve your customer experience? Traditionally, businesses gauge CX with things likecustomer satisfaction (CSAT) scores....