3 mindset shifts your bank needs for a successful digital transformation
3 mindset shifts your bank needs for a successful digital transformation Why a great strategy isn’t enough Customer experience is significantly different in a digital world With the emergence of neobanks and fintechs, consumers now know that financial services can exist as a purely digital service. As a result, people in all age groups prefer digital banking over in-person. Almost 80%want to manage some or all their finances digitally, and more than half use digital banking once a week or more....