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What 100 suicide notes taught us about creating more empathetic chatbots AI needs to learn more about the language of despair to better address sensitive conditions Negative sentiment and constrictive thinking As one would expect, many phrases in the notes we analyzed expressed negative sentiment such as: There was also language that pointed to constrictive thinking. For example: The phenomenon of constrictive thoughts and language iswell documented. Constrictive thinking considers the absolute when dealing with a prolonged source of distress....

What 4 successful entrepreneurs want you to know before you start your business Friends with entrepreneurial benefits If it ain’t broke, don’t fix it When you’ve built as many businesses as Hans Osnabrugge, you need a reason for doing it. His latest venture, Talk360, is enabling wifi-less communications across Africa. But between the years of 2010 and 2016, Hans’ first company Brooklyn Ventures churned out 10 different startups. It was during this time Hans realized something was missing....

What 4 successful entrepreneurs want you to know before you start your business Friends with entrepreneurial benefits If it ain’t broke, don’t fix it When you’ve built as many businesses as Hans Osnabrugge, you need a reason for doing it. His latest venture, Talk360, is enabling wifi-less communications across Africa. But between the years of 2010 and 2016, Hans’ first company Brooklyn Ventures churned out 10 different startups. It was during this time Hans realized something was missing....

What a loyal customer really wants (hint: it’s not discounts) It’s not about the size of the discount Why you can’t buy today’s customers Using discounts and special offers to build a loyal customer base can be a double-edged sword for brands. While such programs can encourage repeat purchases and increase the lifetime value per customer, they can also result in unexpected setbacks. According toresearchby Thomas S. Robertson and Paula Courtney of the University of Pennsylvania and WisePlum:...

What a loyal customer really wants (hint: it’s not discounts) It’s not about the size of the discount Why you can’t buy today’s customers Using discounts and special offers to build a loyal customer base can be a double-edged sword for brands. While such programs can encourage repeat purchases and increase the lifetime value per customer, they can also result in unexpected setbacks. According toresearchby Thomas S. Robertson and Paula Courtney of the University of Pennsylvania and WisePlum:...